ISELIN, NJ, November 2, 2006 - ecVision®, a proven leader in Product Lifecycle Execution™ solutions, introduced an expanded technical support program for its retail brand customers, factories and suppliers across the globe. The enhanced program includes a sophisticated email escalation system to accelerate application problem resolution and an option for extended customer support hours.

Under the existing program, customers receive live or email support Monday through Friday, during normal U.S. business hours only. With the expanded service, customers can now subscribe to a premium-level service plan to receive 24-hour phone and email support.

The newly-implemented email escalation system routes incoming customer support emails to the appropriate agents based on key word identification. ecVision’s Hong Kong and U.S. support offices now use an advanced response system to track cases that are logged by clients via email. The elaborate system allows the team to create cases and collaborate internally to resolve issues, while maintaining the resolution for future use. The system also escalates unresolved issues to management when wait-time thresholds are reached.

"Our customer support teams in both the United States and Hong Kong field hundreds of calls and emails each day," stated Charles Hei, Worldwide Support Manager for ecVision. “With these new solutions in place, our clients will receive the best customer support experience from our knowledgeable staff – quickly and easily.”

ecVision connects over 3,500 retailers and trading partners across the globe. To learn more about ecVision, visit www.ecVision.com.