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Our team, located in both the United States and Hong Kong, provide more than just basic technical support - we are committed to delivering services that exceed customer expectations and ensure the success of your every project – before, during and after implementation.
Our Customer Support Team provides:
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Scalable support offerings that fit a wide range of needs
- 24x5.5 technical support options
- Global coverage through our reseller network
- Technical support in English and in local languages where available
- A continuous focus on performance improvement and quality assurance
- Multiple channels of communication to interface with our team
This year, we introduced an expanded technical support program for retail brand customers, factories and suppliers across the globe. The enhanced program includes a sophisticated email escalation system to accelerate application problem resolution and an option for extended customer support hours.
The email escalation system, powered by KANA™, routes incoming customer support emails to the appropriate agents.
Customers can now subscribe to the premium-level service plan to receive 24-hour phone and email support Monday through Friday, Saturday from 7:00am to 4:00pm HK time, and on most holidays.
Existing customers can access detailed contact information about our Customer Support Team via this link.
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Support Hours |
| U.S.A and The Americas |
9:00am – 5:00pm (Mon – Fri / Eastern Time)
Hotline: 1-732-582-3909
Email: ussupport@ecvision.com
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| Asia Pacific |
9:00am – 6:00pm (Mon – Fri / Hong Kong Time)
Hotline: 852-2784-6562
Fax: 852-2788-2423
Email: support@ecvision.com
9:00am – 1:00pm (Sat / Hong Kong Time)
9:00am – 6:00pm (HK time for HK public holiday except Christmas, New Years, and Chinese Lunar New Year)
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Other regions and countries:
Taiwan, South Korea, The Philippines, Thailand, India, Sri Lanka, Indonesia, Italy, Dubai, Turkey and Singapore
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9:00am – 5:00pm (Mon – Fri local time / supported by ecVision’s local resellers)
Remarks: Closed on all Sundays and public holidays for individual country. |
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