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ecVision's Customer Centric Support Team provides a range of support
services to enable out valued customers to effectively maintain
op-tempo and achieve their business goals.
Our team, located in both the United States and Hong Kong, provide more
than just basic technical support
- we are committed to delivering services that exceed customer expectations
and ensure the success of your every project – before, during and after
implementation.
Our Customer Support Team provides:
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Scalable
support offerings that fit a wide range
of needs
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24x5.5
technical support options |
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Global
coverage through our reseller network |
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Technical
support in English and in local languages
where available |
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A
continuous focus on performance improvement
and quality assurance |
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Multiple
channels of communication to interface with
our team |
We also offer an expanded technical support program
for retail brand customers, factories and suppliers
across the globe. The enhanced program includes
a sophisticated email escalation system to accelerate
application problem resolution and an option for
extended customer support hours.
The email escalation system, powered by KANA™, routes incoming customer
support emails to the appropriate agents.
Customers can now subscribe to the premium-level service plan to receive
24-hour phone and email support Monday through Friday, Saturday from 7:00am
to 4:00pm HK time, and on most holidays.
Here is the customer support contact information for existing customers. |
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| Region |
Support
Hours |
| U.S.A
and The Americas |
9:00am
– 5:00pm (Mon – Fri / Eastern Time)
Hotline: 1-732-582-3909
Email: ussupport@ecvision.com
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| Asia
Pacific |
9:00am
– 6:00pm (Mon – Fri / Hong Kong Time)
Hotline: 852-2784-6562
Fax: 852-2788-2423
Email: support@ecvision.com
9:00am – 1:00pm (Sat / Hong Kong Time)
9:00am – 6:00pm (HK time for HK public holiday except Christmas,
New Years, and Chinese Lunar New Year)
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Other
regions and countries:
Taiwan,
South Korea, Thailand, India, Sri Lanka,
Indonesia, Italy, Dubai, Turkey and Singapore
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9:00am
– 5:00pm
(Mon – Fri local time / supported
by ecVision’s local resellers)
Remarks: Closed on all Sundays and public holidays for individual
country. |
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